How reviews are checked
Both Kiyoh and eKomi invite customers to leave a review after an order. Kiyoh states that it checks reviews for authenticity. The Kiyoh score covers all our reviews to date; the eKomi score covers the last 12 months.
FAQ
Shipping
AMS ships worldwide except to: Afghanistan, Algeria, China, Georgia, Iran, Iraq, Israel, Japan, Korea, Kuwait, Malaysia, Morocco, Oman, Romania, Saudi-Arabia, Singapore, Syria, Turkey, Ukraine, United Arab Emirates, and Yemen. You can expect to receive your order within 21 business days for European orders, or 31 business days for orders outside Europe, from the shipment date.
Yes. Every parcel ships with Track & Trace at no extra cost. Delivery typically takes 31 business days. If you haven't received your purchase after 31 business days, please get in touch with us again. Tracking doesn't fully cover Canada and is unavailable for New Zealand and Tasmania.
Address changes are only possible before processing. If it has been shipped, we cannot be responsible for reshipping.
Yes, all packages ship discreetly at no extra charge with no visible company or product information.
Shipping is free worldwide and includes Track & Trace. Shipping insurance costs USD 14.50: if an insured parcel does not arrive, we reship it or refund you.
Guaranteed delivery applies only to customers who chose shipping insurance at checkout. Orders without insurance are not eligible for a reshipment or refund if the parcel is lost. See our Germination & Delivery Guarantee page for the full rules.
Orders ship within one business day after processing. European orders typically arrive within 21 business days; outside Europe, 31 business days.
Wait 21 business days (Europe) or 31 business days (outside Europe) from your shipping confirmation, then contact support. Only insured orders qualify. After we verify the tracking you choose one reshipment or a refund; if you choose a reshipment and it also fails, no further refund or reshipment is possible. A parcel seized by customs counts as not arrived. See our Germination & Delivery Guarantee page for details.
If your seeds arrive crushed or damaged, tell us within 90 days of the shipping date and send a photo of the damaged seeds with your order number. We will send you free replacement seeds. See our Germination & Delivery Guarantee page for details.
Payments
Transfer to Banco Sabadell (Xativa, Spain). Account: Grooperativa S. L, IBAN ES46 0081 0324 9100 0225 2430, SWIFT: BSABESBB. Payments within Europe take up to 48 hours to be processed. Outside of Europe, it usually takes 3 to 4 business days.
If your bank blocks international transfers, you can pay by cash (sent via registered mail) or cryptocurrency instead — both work for international orders without needing your bank's involvement.
Prepaid cards are accepted if enabled for international transactions. Some prepaid credit cards are restricted to U.S. use only and cannot be charged for international orders.
Send cash via registered mail to: G.S.L., Postbus 28, Carrer Mestre Ferrer Guàrdia 21, 46240 Carlet, Valencia, Spain. All currencies accepted, but please do not send coins.
Cash sent via post can take up to several weeks. Orders update from pending to processing once received.
Your order status will change from pending to processing once we've received and confirmed your payment. Domestic cash payments are typically confirmed faster than international ones.
The most discrete payment options available are cryptocurrency and cash.
Message support to cancel the current order, then place a new order with your preferred payment method.
Returns and Refunds
Due to quality control, we cannot accept returned seeds for a refund or an exchange. If your seeds do not germinate or arrive damaged, our Germination & Delivery Guarantee gives you free replacement seeds (see our Germination & Delivery Guarantee page).
You can claim a package as lost up to 60 days after the shipping date, once the 21 business days (Europe) or 31 business days (outside Europe) waiting period has passed. Only insured orders qualify for a reshipment or refund. See our Germination & Delivery Guarantee page.
Tell us within 90 days of the shipping date, with your order number, photos, the germination method you used and how many seeds did not germinate out of how many. We send free replacement seeds of the same strain (or a comparable one if it is out of stock). Problems after germination are not covered. See our Germination & Delivery Guarantee page.
Under EU rules you have a right of withdrawal for most goods. Our Returns and Withdrawal page explains how it applies here and has the online withdrawal form.
Returns and Withdrawal and the online withdrawal formGrowing
Looking for detailed, step-by-step cultivation guidance? Our full Grow Guide covers everything from germination to harvest.
Visit our full Grow Guide