Frequently asked questions

Shipping

We ship everywhere in the world except for the following countries that have stringent customs regulations:
  • Afghanistan
  • Algeria
  • China
  • Georgia
  • Iran
  • Iraq
  • Israel
  • Japan
  • Korea
  • Kuwait
  • Malaysia
  • Morocco
  • Oman
  • Romania
  • Saudi-Arabia
  • Singapore
  • Syria
  • Turkey
  • Ukraine
  • United Arab Emirates
  • Yemen
You can expect to receive your order within 31 business days from the shipment date. We would appreciate your patience while waiting for your order to arrive.
We offer tracked shipments for selected countries outside the E.U. This option is available at our checkout for an additional fee. Please allow 31 business days for delivery. If you haven't received your purchase after 31 days, please get in touch with us again. Please note that our Track and Trace service currently does not fully cover Canada and is unavailable for Australia, New Zealand, and Tasmania. In Canada, the tracking only works up to the point that the package arrives at customs.
We can only change it if your order has not yet been processed. If it has been shipped, we cannot be responsible for reshipping.
Yes, we do; we ship all our packages discreetly without extra charge. Nothing about our company or the contents of the package will be visible on the package.
We are happy to offer free shipping worldwide to our customers. Our Track and Trace option is available for USD 14,50.
Yes, we guarantee the arrival. However, we urge you to double-check the shipping address before placing your order. A free reshipment is only possible if we have provided the correct address in the original order. International shipments can take a while before being processed, so contact us after 31 business days of placing your order if your package has not yet arrived.
Orders are normally shipped out within one business day after an order is successfully processed. Shipping times vary according to location. Orders shipped within Europe normally arrive within 21 business days. Orders outside of Europe typically arrive within 31 business days. We would appreciate your patience while waiting for your order to arrive.
Please send us a message, including a confirmation of your shipping address, so we can check to see if it was shipped to the correct address. Once we have this, we can proceed to help you.
We do our best to pack the seeds to arrive perfectly intact. Unfortunately, once an order ships, we cannot control how the package gets treated. If your seeds are crushed, please send us a photo of the damaged seeds, and we will send you replacements.

Payments

Please transfer the order amount from your bank account to our bank account. Don't forget to add your order number.


Bank Name: ABN AMRO Bank.
Bank Address: Wilhelminaplantsoen 5
Bank Zip Code: 1111CJ
Bank City: Diemen
Bank Country: The Netherlands
Account Name: E-BIZZ GROUP B.V.
Bank Account Number: 431357544
IBAN: NL15ABNA0431357544
IBC/SWIFT: ABNANL2A

Payments within Europe take up to 48 hours to be processed. Outside of Europe, it usually takes 3 to 4 business days.
Please be sure to pay all transaction fees and that we receive the full amount of your order. Otherwise, your order cannot be shipped out.
Bank transfers, on average, are received within five business days but can also take up to 10 business days. If you have not added the order number, we might need to connect the transfer to the order and approve it. We monitor this daily as soon as payment is received, we will update your order, and you will receive a status update via email.
We can only change it if your order has not yet been processed. If it has been shipped, we cannot be responsible for reshipping.
Yes, we do; we ship all our packages discreetly without extra charge. Nothing about our company or the contents of the package will be visible on the box.
We accept prepaid credit cards if the card is open for international transactions. You can check to see if the card is available for international transactions by calling the credit card company; usually, the helpline number is on the back of the card. Some prepaid credit cards will have it written for U.S. use only. These cards are not open for international transactions, so we cannot charge them.
Please send your cash payment and order number in an envelope with registered mail to:
Name: E-Bizz Group
Address: Contactweg 131 Unit 4
Zip code: 1014 BJ
City: Amsterdam
Country: The Netherlands

We accept all currencies. However, please do not send us coins; someone might detect your money and take it for themselves.
Cash sent via post can take up to several weeks. We monitor this daily as soon as payment is received, we will update your order, and you will receive a status update via email. The status of your order will be updated from pending to processing; you will receive an email update as soon as this is done.
Please send us a message, including a confirmation of your shipping address, so we can check to see if it was shipped to the correct address. Once we have this, we can proceed to help you.
The most discrete payment options available are cryptocurrency and Cash.
If you want to change your payment method, please send us a message to cancel your current order. Then, place a new order and choose the payment option you want.

Returns and refunds

Due to quality control, we cannot accept returned seeds for a refund or an exchange. Seeds need to be stored appropriately to stay viable.
Our company policy states that customers have up to 60 days from the date of shipment to claim their package as lost to receive a replacement or refund regarding their order.
Our company policy states that customers have up to 90 days from the date of shipment to notify us about a growing problem to receive a reshipment of seeds.

Contact us

If your question isn't answered here, don’t hesitate to get in touch.