FAQ
Shipping
Which countries do you ship to?
AMS ships worldwide except to: Afghanistan, Algeria, China, Georgia, Iran, Iraq, Israel, Japan, Korea, Kuwait, Malaysia, Morocco, Oman, Romania, Saudi-Arabia, Singapore, Syria, Turkey, Ukraine, United Arab Emirates, and Yemen. You can expect to receive your order within 21 business days for European orders, or 31 business days for orders outside Europe, from the shipment date.
Do you have tracking on your shipments?
Tracked shipments are available for an additional fee at checkout. Delivery typically takes 31 business days. If you haven't received your purchase after 31 business days, please get in touch with us again. Tracking doesn't fully cover Canada and is unavailable for New Zealand and Tasmania.
What happens if I put the wrong address on my order?
Address changes are only possible before processing. If it has been shipped, we cannot be responsible for reshipping.
Do you use discrete shipping?
Yes, all packages ship discreetly at no extra charge with no visible company or product information.
How much are shipping costs?
Free shipping worldwide is offered. Track and Trace costs USD 14.50.
Do you guarantee the arrival of my purchase?
Guaranteed delivery applies only to customers who selected Track & Trace. Orders with free shipping and no tracking are not eligible for a reshipment or refund if the parcel is lost. See our Germination & Delivery Guarantee page for the full rules.
How long is the shipping time?
Orders ship within one business day after processing. European orders typically arrive within 21 business days; outside Europe, 31 business days.
What should I do if I have not received my order?
Wait 21 business days (Europe) or 31 business days (outside Europe) from your shipping confirmation, then contact support. Only orders shipped with Track & Trace qualify. After we verify the tracking you choose one reshipment or a refund; if you choose a reshipment and it also fails, no further refund or reshipment is possible. A parcel seized by customs counts as not arrived. See our Germination & Delivery Guarantee page for details.
What if the seeds get damaged during shipment?
If your seeds arrive crushed or damaged, tell us within 90 days of the shipping date and send a photo of the damaged seeds with your order number. We will send you free replacement seeds. See our Germination & Delivery Guarantee page for details.
Payments
How do I pay with a bank transfer?
Transfer to Banco Sabadell (Xativa, Spain). Account: Grooperativa S. L, IBAN ES46 0081 0324 9100 0225 2430, SWIFT: BSABESBB. Payments within Europe take up to 48 hours to be processed. Outside of Europe, it usually takes 3 to 4 business days.
How can I pay if my bank will not allow me to make international transactions?
If your bank blocks international transfers, you can pay by cash (sent via registered mail) or cryptocurrency instead — both work for international orders without needing your bank's involvement.
Can I pay with a prepaid credit card?
Prepaid cards are accepted if enabled for international transactions. Some prepaid credit cards are restricted to U.S. use only and cannot be charged for international orders.
How do I pay with Cash?
Send cash via registered mail to: G.S.L., Postbus 28, Carrer Mestre Ferrer Guàrdia 21, 46240 Carlet, Valencia, Spain. All currencies accepted, but please do not send coins.
How long will it take before you receive my international cash payment?
Cash sent via post can take up to several weeks. Orders update from pending to processing once received.
How do I know if you have received my domestic cash payment?
Your order status will change from pending to processing once we've received and confirmed your payment. Domestic cash payments are typically confirmed faster than international ones.
What is the most secure and discrete way to pay for my order?
The most discrete payment options available are cryptocurrency and cash.
How can I change my payment method after placing an order?
Message support to cancel the current order, then place a new order with your preferred payment method.
Returns and Refunds
Can I send my seeds back for an exchange or refund?
Due to quality control, we cannot accept returned seeds for a refund or an exchange. If your seeds do not germinate or arrive damaged, our Germination & Delivery Guarantee gives you free replacement seeds (see our Germination & Delivery Guarantee page).
Is there a deadline for contacting you about seeds I did not receive?
You can claim a package as lost up to 60 days after the shipping date, once the 21 business days (Europe) or 31 business days (outside Europe) waiting period has passed. Only orders shipped with Track & Trace qualify for a reshipment or refund. See our Germination & Delivery Guarantee page.
Is there a deadline for me to contact you about seeds that have not germinated?
Tell us within 90 days of the shipping date, with your order number, photos, the germination method you used and how many seeds did not germinate out of how many. We send free replacement seeds of the same strain (or a comparable one if it is out of stock). Problems after germination are not covered. See our Germination & Delivery Guarantee page.
Growing
Looking for detailed, step-by-step cultivation guidance? Our full Grow Guide covers everything from germination to harvest.
Visit our full Grow Guide