Frequently asked questions
Hello there, before contacting us, did you have a look at our frequently asked questions?
There might be a good chance your question can already be answered. If you still have any questions , please feel free to contact us by submitting below form.
Yes, we guarantee the arrival of your order. We offer a free reshipment if your order does not arrive. We urge you to recheck the shipping address before placing your order as a free reshipment is only possible if we were provided the correct address in the original order. You must also contact us within 60 days of your original shipment being sent out to qualify for the reshipment.
Orders are normally shipped out within 3 business days from the time that an order is successfully processed. Shipping times vary according to location. Orders shipped within Europe normally arrive within 21 business days. Orders outside of Europe typically arrive within 31 business days. We would appreciate your patience while waiting for your order to arrive. Please only contact us if your order has not arrived within 31 business days. Please take notice that shipping times have been affected by the Coronavirus situation. The postal service has experienced delays since fewer planes are flying due to COVID-19. Therefore, the expected shipping time is now 31 business days instead of our regular 15-21 business days.
Please send us a message if it has not arrived after 31 business days. In your message include a confirmation of your shipping address so that we can check to see if it was shipped to the correct address. Once we have this we can proceed to help you. Please take notice that shipping times have been affected by the Coronavirus situation. The postal service has experienced delays since fewer planes are flying due to COVID-19. Therefore, the expected shipping time is now 31 business days instead of our regular 15-21 business days.
The postal service has experienced transportation delays since fewer planes are flying due to COVID-19. Based on the trend we are seeing in the delays, we ask that you allow 31 business days to receive your order. We sincerely apologize for this inconvenience and we ask for your patience while your package is in transit.
We have contacted the shipping company we use, Asendia, after noticing that there have been unusual shipping delays. They confirmed that they had transportation delays, but reassured us that all shipments will still arrive in the USA. We sincerely apologize that your order will not arrive on our normal shipping time frame, but it will still get delivered.
The most common reason that an order cannot be processed is that the bank or credit card issuer does not allow foreign transactions. If you would like to place a new order, we recommend reaching out to the card issuer and requesting that they allow overseas purchases for a period of 24-48 hours, then your new order should go through without any issues.
We have also begun using Visa 3D Secure Authentication and Mastercard SecureCard Authentication to ensure there are no fraudulent orders placed on our website, and some card issuers require the customer to manually register for authentication rather than automatically enrolling them. If your card is not enrolled in this security measure, it may also lead to the card being automatically declined.
We accept Visa cards right now with 3D secure on them, a fraud prevention measure.
Mastercard and American Express are also accepted. You may need to ask your bank to open your account for international transactions prior to placing an order. We also accept cash, bank transfer, bitcoins/crypto.
When we charge your card, the descriptor that will show up on your bank statement will be a neutral name from an international location. Your bank statement will not have anything about the name of our company or any reference to cannabis. Why is the amount I was charged on my card slightly different from the price of my order? Some banks charge an international currency conversion fee, it is normally not more than a few dollars. Unfortunately, we don’t know upfront which banks charge a fee nor do we know the exact amount.
Please consider our other payment options: cash, bank transfer, bitcoins/crypto.
We have a collection office in Colorado for cash payments in the USA. We have had great success with receiving payments this way if your cash is sent with registered mail. You will be able to track it all the way to delivery.
Alternatively, we also accept bank transfers. Please see the link below for detailed instructions on how to complete a bank transfer. When you place a new order and choose bank transfer as your payment method you will be given our banking details to complete the transfer: https://www.wikihow.com/Make-a-Bank-Transfer-Payment
After testing thousands upon thousands of seeds we have perfected the germination process. You can view our germination process in the link below:
We put a lot of time and effort in testing our seeds to make sure that you receive nothing less than premium quality seeds. We guarantee a high germination rate if you follow our instructions in the Grow Guide posted on the website. If you still did not have a good germination rate after following the instructions then please send the ungerminated seeds back to us for testing. Once we have received the ungerminated seeds we will send you a replacement.
Unfortunately, it is company policy that we need the ungerminated seeds returned to us to issue a reshipment of new seeds.
We understand this is disappointing so we can offer you a discount voucher if you would like.
If your seeds germinated and then died it can be caused by many reasons, normally too much or too little water or light. Unfortunately, we cannot replace the seeds for every plant that does not make it, there are too many outside factors involved. If you tell us about your germination and growth method we can offer you expert advice on what potentially went wrong so that you can resolve the issue with your next crop.
We have an extensive grow guide full of tips and tricks of the trade. You will learn everything you need to know about growing in our grow guide and you can get it all for free in the link below:
AMS Grow guide