Εγγύηση βλάστησης & παράδοσης

We stand behind our seeds. If your seeds do not germinate, or they arrive crushed or damaged, we will send you free replacement seeds. Here is exactly how it works.

Germination guarantee

If your seeds do not germinate, or they arrive crushed or damaged, tell us within 90 days of the shipping date. The guarantee applies to every order, including orders with free shipping.

Please send us:

• Your order number
• One or more photos of the seeds and your germination setup
• The germination method you used
• How many seeds did not germinate, out of how many you planted

Our solution is free replacement seeds of the same strain, with no shipping cost. If the strain is out of stock, we send a comparable strain instead.

We do not give cash refunds for seeds. Because of quality control, we cannot take seeds back.

What is not covered

• Problems after germination, such as growing conditions, pests, climate or grower errors
• Reports made more than 90 days after the shipping date

Delivery guarantee: if your parcel does not arrive

Please wait 21 business days (Europe) or 31 business days (outside Europe) from your shipping confirmation. If your parcel has not arrived by then, contact us. You can claim a parcel as lost up to 60 days after the shipping date.

This applies to orders shipped with Track & Trace. Orders with free shipping and no tracking are not eligible for a reshipment or a refund if the parcel is lost.

Once we have checked the tracking, you choose one reshipment or a refund. If you choose a reshipment and that parcel does not arrive either, we cannot offer a further refund or reshipment.

A parcel that is seized by customs counts as not arrived, and the same rules apply.

How to make a claim

Email us at support@amsconnected.com or use our contact page, and include the details listed above. We will get back to you as soon as possible.